Customer Service Representative
Handle customer inquiries, resolve complaints, and provide information about postal services.
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Full-timeCustomer ExperienceMultiple LocationsPosted 1 week ago
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Resolve customer complaints professionally
- Provide information about postal services and rates
- Process service requests and track parcels
- Maintain customer service records
Requirements
- Minimum 5 O-Level passes including English
- Excellent communication skills in English and Shona/Ndebele
- Previous customer service experience preferred
- Computer literacy
- Patient and professional demeanor
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