1. Introduction

Zimbabwe Posts (Pvt) Ltd, trading as Zimpost, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our postal, courier, and financial services, visit our website, or interact with us through other channels.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and national identification details when you use our services.
• Shipment Information: Sender and recipient details, package contents descriptions, and delivery addresses.
• Financial Information: Payment details for transactions, money transfer information for remittance services.
• Usage Data: Information about how you interact with our website and online services, including IP address, browser type, and pages visited.
• Communication Records: Records of your correspondence with us, including customer service inquiries.

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and delivering mail and parcels
• Providing tracking and delivery notifications
• Processing financial transactions and remittances
• Communicating with you about our services
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

4. Information Sharing

We may share your information with:

• Partner Postal Services: International postal operators for cross-border deliveries.
• Government Authorities: When required by law or for customs clearance purposes.
• Service Providers: Third parties who assist us in operating our services.
• Financial Institutions: For processing payments and remittances.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for a minimum period as required by postal regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to processing of your information
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: